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Why complain?

Why complain?

A complaint is an expression of dissatisfaction by any one or more members of the public about our actions or lack of action or about the standard of service. This applies whether the action was taken or the service was provided by the New Forest National Park Authority itself or a person or body acting on our behalf.

Our complaints procedure is not a review or an appeal procedure for you to challenge the merits of decisions. Neither is it a way to ask for a review of a decision which goes against you.

Your comments and suggestions let us know if we have gone wrong, or can improve our service. They also help us to monitor any improvements we make.

It assists us to deal with your complaints or comments if you contact us within four weeks of the relevant incident, if possible.

What if I have an objection to a decision we have made?

Objections to the merits of decisions that we have made, including those on planning matters will not be dealt with under the complaints procedure described. However, if you feel that the procedure or process followed in reaching a decision was incorrect or unfair you may wish to lodge a complaint on this basis.

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