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What happens next?

What happens next?

We always want to improve our service and resolve problems as quickly as possible.

If your complaint is upheld:

  • You will receive a written apology; and
  • An explanation of any redress and any steps taken to prevent a similar problem recurring.

If your complaint is not upheld, the officer who conducted the investigation will write to you explaining the reasoning behind the decision.

This step concludes our complaints procedure.

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