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What happens if I’m not satisfied?

What happens if I’m not satisfied?

Most of the time, we hope your complaint will be resolved to your satisfaction. If that is not the case, you may refer your complaint to the Local Government Ombudsman.

The Ombudsman investigates complaints of maladministration. Maladministration means that we have done something we should not have done, done something the wrong way or failed to do something we should have done. The Ombudsman will not investigate our actions solely because you do not agree with a decision we have made.

You may contact the Ombudsman at any time, but he recommends that you use our own complaints procedure first.

In some cases, relations between us and complainants may deteriorate while complaints are under investigation and there is little prospect of achieving a satisfactory outcome. In such circumstances there is often little purpose in following through all stages of the complaints procedure and where this occurs the Ombudsman may be prepared to consider complaints before our complaints procedures have been exhausted.

You can contact the Ombudsman at:

Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH

024 7682 0614
www.lgo.org.uk

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