Social media house rules
We love hearing from you and seeing your New Forest photos and videos on our social media channels.
To make sure everyone has a positive, safe and informative experience we have a short set of house rules for being part of our online community:
- All users must comply with the social media platform’s Terms of Use as well as our own terms of use.
- We will remove, in whole or in part, posts that we feel are inappropriate, or discriminatory against any individual or group.
- You are wholly responsible for any content you post including content that you choose to share.
- We will remove messages and/or disable comments (where function allows) including reporting and/or blocking users on our social media channels who post messages at us which we believe are:
- Abusive or obscene
- Deceptive or misleading
- In violation of any intellectual property rights, including copyright
- In violation of any law or regulation
- Party political messages or related content
- Spam and off-topic content (persistent negative and/or abusive posts in which the aim is to provoke a response)
- Promotional material, including links to external websites and promotions.
Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform. We expect users to offer us the same level of courtesy that we offer them and will not tolerate or respond to abusive messages.
Complaints
We have a complaints policy which provides a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint. Anyone seeking to make a complaint via social media will be directed to this policy.
