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New Forest guides: A day in the life of a Travel Concierge

The New Forest Travel Concierge team at Brockenhurst rail station, help visitors see the best of the National Park by bus, bike, train, Twizy, on foot or on horseback. Here Travel Concierge Dan Pape talks about a typical day and why you really don’t need a car in the New Forest.

Where does it all begin, I guess with a coffee and breakfast in the morning, of course. I imagine many people can relate to this. Once prepared for the working day the first thing to consider is how I will be getting to work. This depends on where I am coming from. If travelling from Winchester the best method is to cycle to the station and catch the train as it takes me right to my office. If from Salisbury I will take a Twizy when possible.

A Twizy is a novel electric two seater car made by Renault that can be hired in the National Park. It has a range of 50 miles, only takes three hours to charge and it can comfortably reach the 30 and 40 mph speed limits found on most New Forest roads. An excellent piece of modern technology - but we are getting side tracked here!

On arrival in Brockenhurst the first job is to set up shop. For anyone who has come to visit us you will know that we are based around a very large green bike called a Cargo Bike. This is an unmissable pedal powered machine that we park right outside the front of the station every day - packed with leaflets, maps, cycle guides, ticket machines for the open-top New Forest Tour and stickers for kids. It has everything we need to do our job, helping you!

We aim to get fully set up by 9.15am at the latest to be ready for the arrival of the first New Forest Tour bus at 9.25am. This first bus, on the blue route, is crucial to our day. The driver provides us with valuable information on anything we may have to anticipate through the day and keep us in the loop with the buses. 

Not only do we talk to the first driver, but also the early morning bus travellers. You know the ones, up and motivated, ready for a full day in the Forest, planned and organised. It really is great to see people early in the morning full of enthusiasm. These first travellers know that to really maximise the benefit of the Tour an early start is key. It may even make a tri-route journey possible on the green, red and blue route. A rewarding challenge only accomplished by a few hardy souls including Di, another member of the Concierge team. To plan your route check out

After the departure of this first bus things begin to move quickly. Lots of people arrive by train before noon. Perhaps they will ask us where they can walk from Brockenhurst, or maybe how to cycle to Burley. Maybe they want to know what the kids can do for the day, or where the best lunch can be found. Perhaps they will want to know how much the bus costs, when the next bus is, or even which one is our favourite. To this last question we try to remain impartial but point out the differences between the three routes: the stunning open landscapes of the red route, the classic Forest feel of the green route or the great sea views from the blue route. 

Whatever the inquiry we aim to help out the best we can, and if were stuck usually a helpful local taxi driver will pipe up and come to our aid! There really are so many things to see and do in the Forest.

Come mid-afternoon the atmosphere changes, now we find ourselves greeting people that have been on the Tour bus, asking how their day was and what they enjoyed the most. On certain afternoons a member of the team may be found at a Camping in the Forest campsite helping campers to make informed decisions on what to see and do during their stay, ideally being able to leave the car at the campsite. Why not stop by and say hello from 2pm to 4.30pm on the following dates:

20 August - Roundhill

21 August - Hollands Wood

24 August - Holmsley

25 August - Ashurst 

28 August - Hollands Wood

30 August - Roundhill 

31 August - Holmsley

1 September - Ashurst

2 September - Roundhill

4 September - Hollands Wood

7 September - Holmsley

8 September - Ashurst

9 September - Hollands Wood

10 September - Roundhill 

New Forest Travel Concierge Blog

Back at Brockenhurst station, many people, the later risers, are still just beginning their adventure in the Forest. We stay busy right the way through to 4.30pm helping anyone who wants to know the best ways to explore the New Forest. 

As the day draws to a close it is time to pack up and temporarily say goodbye to the magical New Forest until the next day where it all begins again!

If you need advice about visiting the New Forest, then get in touch with the team by calling 07920 562 755, email, tweet them a question @newforesttravel or post a query to

This entry was posted by Communications on Friday 21/08/2015


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