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Accessibility Statement

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Accessibility Statement for New Forest National Park Authority

This accessibility statement applies to www.newforestnpa.gov.uk.

We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. New Forest National Park Authority is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
  • Feedback and contact information

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers by:

Phone: 01590 646600
Email: communications@newforestnpa.gov.uk
Postal and office address: Lymington Town Hall, Avenue Road, Lymington, Hants SO41 9ZG.
Compatibility with browsers and assistive technology.

This website is not compatible with:

Browsers older than two major version
Please visit AbilityNet for guidance on adapting your computer to your accessibility needs.

Technical specifications

Accessibility of New Forest National Park Authority relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript.

Compliance Status:

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to ‘the non-compliances’ listed below.

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons:

Non-accessible content

  • Map Data: Some information is presented as map data and is not accessible using a screen reader. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content).
  • Language and Clarity: Some of our content may be difficult to understand. This fails WCAG 2.2 success criterion 3.1.1 (Language of Page).
  • Heading Hierarchy: Some pages have skipped heading levels, making it difficult for screen reader users to understand the page structure. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships).
  • Redundant Links: Some links and link titles are redundant, which can create repetitive output for assistive technology. This fails WCAG 2.2 success criterion 2.4.4 (Link Purpose).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents:

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

PDF documents now have accessible html versions or have the ability to generate them automatically.

Any new PDFs or Word documents we publish will meet accessibility standards.

In most cases there will be / or wil a be a way to get a HTML / Text version of the majority of PDF’s on the site.

Visual Presentation

This site uses Cascading Style Sheets (CSS) so that you may customise the presentation to suit your preferences. The text size is relative, allowing you to adjust the size of the text in your browser.

Links

Please be aware that some links may open in a new window. We make every effort to ensure that we only link to reputable websites, however no liability is accepted for the content and information contained on linked websites, or reliance upon information contained on them.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email communications@newforestnpa.gov.uk, or call us on 01590 646600.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us by telephone on 01590 646600, or email communications@newforestnpa.gov.uk.

Enforcement procedure

If you’re not happy with how we respond to your complaint, contact the [Equality Advisory and Support Service (EASS)] (https://www.equalityadvisoryservice.com/).

Technical information about this website’s accessibility

New Forest National Park Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Assessment approach

We assessed the accessibility of website through internal self-evaluation and this statement was created partially using the W3C Accessibility Statement Generator Tool.

Accessibility of our other websites and online services

We use some third party online services and websites to allow customers to interact and transact with us. These include (but are not limited to) applying for planning permission. Not all these sites and online services meet the necessary standards for accessibility, and where they do not we are engaging with our suppliers to rectify this. When procuring new online systems, meeting accessibility standards is included in the specification, and we continue to work with suppliers to ensure sites continue to meet these standards.

Preparation of this accessibility statement

This statement was prepared on 25 March 2026.

This statement was last updated on 07/04/2026.

This website was last tested on 25 March 2026.

We tested pages which have caused issues in the past or pages which have been highlighted through automated scans by AXE, a third-party service, as needing attention.