Planning enforcement

Complaints about the Monitoring and Enforcement Service

11.1  All complaints relating to the Monitoring and Enforcement service will be acknowledged by the Authority within three working days. All complaints will be fully investigated by the Authority and the complainant will receive a written response within 20 working days of receipt of the complaint.

11.2  In the first instance, all Monitoring and Enforcement complaints should be addressed to:

Sandy Tolmay
Enforcement Manager
New Forest National Park Authority
Lymington Town Hall
Avenue Road
Lymington
SO41 9ZG

11.3  If a complainant remains dissatisfied with the written response then details will be supplied for pursuing the complaint further through the Authority’s Complaints Officer in accordance with the Authority’s formal corporate complaints procedure. The Authority will always strive to resolve a complaint locally but if this is not possible, then the complainant will be advised on how to pursue the matter further with the Commissioner for Local Administration (the Ombudsman).

back to enforcement