New concierge service for Lyndhurst to help visitors plan their days out

New forest travel concierge Dan and Diana

Published Friday 20 January 2017

Visitors will have help to plan their days out in the New Forest thanks to a ‘concierge service’ provided by the New Forest National Park Authority.

The National Park Authority has pledged to extend its successful Travel Concierge Service, which has helped visitors who get off the train at Brockenhurst Station for a number of years, to the Centre in Lyndhurst for the 2017 summer season. The Brockenhurst service helps over 8,000 people each year with information.

New Forest District Council recently announced it could no longer fund a visitor information service within the New Forest Centre in Lyndhurst.

At a National Park Authority meeting yesterday (Thursday, 19 January), members heard that many visitors bought tickets for the New Forest Tour bus service at the visitor information desk within the New Forest Centre. The popular Tour is operated jointly by the Authority and MoreBus and ticket sales could be at risk with the closure of the visitor information desk.

Transport, Access and Sustainable Tourism Manager Mark Holroyd said: ‘We want to provide a warm welcome to the National Park and help people with information on how to help care for the Forest while they’re here and the best ways to enjoy the area in a sustainable way.

‘Unless something new is done, there will be no dedicated personnel within the Centre who can sell New Forest Tour tickets. If there isn’t proactive face-to-face promotion of the Tour in Lyndhurst it would have potentially serious knock-on impacts on the New Forest Tour’s overall performance.’

As well as information about the New Forest Tour, the Concierge will tell people about guided walks, cycling and walking routes and attractions. They won’t be booking accommodation for visitors, although there will be online access available for people to search for available places to stay.

The National Park Authority has agreed the measure for June to September summer season only at a cost of between £7,000 and £10,000 and is talking with other organisations to see if a longer-term solution can be found.


Notes to Editors:

About the New Forest National Park Authority

Protect - Enjoy - Prosper

The New Forest National Park Authority’s statutory purposes are to:

  • Conserve and enhance the natural beauty, wildlife and cultural heritage of the Park - Protect.
  • Promote opportunities for understanding and enjoyment of its special qualities – Enjoy.

We also have a duty to:

  • Seek to foster the social and economic well-being of local communities within the Park – Prosper.

The New Forest National Park was designated in March 2005. Its unique landscape has been shaped over the centuries by grazing ponies, cattle and pigs which roam free. Majestic woodlands, rare heathland and a spectacular coastline provide fabulous opportunities for quiet recreation, enjoyment and discovery.

Visit to find out more.

Media Contacts:

Hilary Makin, Communications Manager, New Forest National Park Authority
Tel: 01590 646608

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