tree damage

Complaints about the enforcement service

All complaints relating to the enforcement service will be acknowledged by us within three working days. All complaints will be fully investigated by us and the complainant will receive a written response within 20 working days of receipt of the complaint.

In the first instance, all enforcement complaints should be addressed to:

Paul Hocking
Enforcement and Trees Manager
New Forest National Park Authority
Lymington Town Hall
Avenue Road
SO41 9ZG

If a complainant remains dissatisfied with the written response then details will be supplied for pursuing the complaint further through our Complaints Officer in accordance with our formal corporate complaints procedure.

We will always strive to resolve a complaint locally but if this is not possible, then the complainant will be advised on how to pursue the matter further with the Commissioner for Local Administration (the Ombudsman).

  1. Enforcement
  2. What is a breach of planning control?
  3. Enforcement procedures
  4. How to report a breach of planning control
  5. What do we do next?
  6. How do we take formal action?
  7. What happens after Enforcement Notices are served?
  8. Government guidance
  9. Enforcement powers
  10. Why can enforcement action take so long?
  11. Complaints about the enforcement service (you are here)
  12. How we will use your information


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