Comments and complaints

Heather at Furzey Gardens

What happens next?

The New Forest National Park Authority wants to improve its service and resolve problems as quickly as possible.

If your complaint is upheld

  • you will receive a written apology; and
  • an explanation of any redress and any steps taken to prevent a similar problem recurring.

If your complaint is not upheld, the officer who conducted the investigation will write to you explaining the reasoning behind the decision.

This step concludes our complaints procedure.

  1. Why complain?
  2. How do I request an explanation?
  3. How do I make a complaint?
  4. What happens next? (you are here)
  5. What if I am still not satisfied?

Tools

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