Development Control charter
Complaints procedure
10.1 All complaints relating to the Development Control service will be acknowledged by the Authority within three working days. All complaints will be fully investigated by the Authority and the complainant will receive a written response within 20 working days of receipt of the complaint.
10.2 In the first instance, all Development Control complaints should be addressed to:
Steve Avery
Head of Development Control
New Forest National Park Authority
South Efford House
Milford Road
Lymington
S041 0JD
10.3 If a complainant remains dissatisfied with the written response from the Head of Development Control, then details will be supplied for pursuing the complaint further through the Authority’s officer dealing with complaints in accordance with the Authority’s formal corporate complaints procedure. The Authority will always strive to resolve a complaint locally but if this is not possible, then the complainant will be advised on how to pursue the matter further with the Commissioner for Local Administration (the Ombudsman).
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