What happens if I’m not satisfied?
Most of the time, we hope your complaint will be resolved to your satisfaction. If that is not the case, you may refer your complaint to the Local Government and Social Care Ombudsman (LGSCO).
The LGSCO investigates complaints of maladministration. Maladministration means that we have done something we should not have done, done something the wrong way or failed to do something we should have done. The LGSCO will not investigate our actions solely because you do not agree with a decision we have made.
You may contact the LGSCO at any time, but LGSCO recommends that you use our own complaints procedure first.
In some cases, relations between us and complainants may deteriorate while complaints are under investigation and there is little prospect of achieving a satisfactory outcome. In such circumstances there is often little purpose in following through all stages of the complaints procedure and where this occurs the LGSCO may be prepared to consider complaints before our complaints procedures have been exhausted.
You can contact the LGSCO at:
Local Government and Social Care Ombudsman
PO Box 4771
Coventry
CV4 0EH
Telephone: 0300 061 0614
Contact the Local Government and Social Care Ombudsman
